Envision Business Consulting™ offers a wide-range of pre-designed sessions that will provide your call center with the knowledge and tools needed to help you evaluate and improve your quality programs, benchmark your coaching efforts and assess the way you utilize the voice of the customer to improve your contact center and enterprise performance. Envision also provides customized business consulting sessions to solve specific business issues that are not covered in our standard offerings.
Every Envision business consultant has more than 20 years of practical operations experience and has worked with a wide range of world-class companies to improve quality programs and customer satisfaction through contact center and enterprise best practices.
Envision’s Business Consulting includes:
Quality program review and redesign: This session is designed to provide organizations with a full review of an existing quality program or can be tailored for those seeking to design a new one. An Envision consultant will work with your project team to provide an objective assessment of your program’s effectiveness, recommendations for improvement and a written plan for achieving greater quality program success.
Creating effective evaluation forms: Are you evaluating the right skills? Do you have the right people conducting evaluations? Are your forms aligned with departmental and company goals? This session helps you answer these questions with confidence. Our Envision consultants will share best practices and proven methodologies for creating effective evaluation forms that drive improved call center agent performance.
Performance coaching: Companies invest a great deal in coaching their front-line staff, but the real key to success lies in the skill and knowledge of the people doing the coaching. Our Envision consultants will lead your coaching team through individual self-evaluations and provide best practice training that holds the key to unlocking the performance potential of your front-line staff.
Detailed information about Envision’s Business Consulting including specific deliverables, timelines and price, is available by calling 206.225.0800, ext. 257 or by sending an e-mail to businessconsulting@envisioninc.com.
