Customers: International

Bringing Envision call center software to customers across the globe.

A market leader in the U.S., Envision is also a leading provider of call center software business solutions and technologies in markets around the globe. To meet the needs of companies in Europe, Asia, the Pacific region, the Middle East and North Africa, Envision has built a worldwide network of experienced, knowledgeable international resellers and call center software systems integrators that have a proven track record of delivering powerful performance improvement solutions for call centers in a broad range of industries.

Envision is a top provider of call center software solutions in Germany, serving a list of customers that includes Goodyear Dunlop Tires Germany GmbH, Citicorp Dienstleistungs GmbH and Deutsche Lufthansa AG. Other Envision customers around the world include KLM Royal Dutch Airlines subsidiary Cygnific, Alestra, Telia and AOL France.

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"Enhancing our Envision system to improve our auditing and scoring processes has been enthusiastically received by our CSRs and supervisors. Our CSRs enjoy the flexibility and efficiency of reviewing evaluated calls at their desks, and they are more prepared for supervisor-led coaching sessions."

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