Market Insight

What others have to say about Envision's call center software solutions.

Here are the latest analyst perspectives on our company and call center software solutions from:

    Datamonitor
    Frost & Sullivan
    Pelorus Group
    Saddletree Research

Datamonitor

“Envision is one of the most ambitious companies tracked in the RIQ. Significant international wins and further distributor agreements have helped Seattle-based Envision grow significantly over the past few quarters.” Tom Pringle, Datamonitor 

Frost & Sullivan

“Agent performance optimization technologies have continued to gain momentum despite the current economic downturn. These solutions, unlike others with lofty promises such as CRM, offer clear, measurable benefits that can be realized in a short time frame. An integrated suite of agent performance technologies simplifies the current challenges and costs associated with any attempt to integrate standalone solutions. Compared to the extensive integration and administrative costs and the in-house or expensive external technical expertise needed to develop custom integrations, an integrated suite offers an immediate savings plus a long-term holistic solution for managing the agent workforce.” Katrina Howell, Frost & Sullivan

“Envision has successfully built upon the success of its Click2Coach elearning application, and rapidly transformed itself into a significant provider of the complete suite of agent performance optimization applications including quality monitoring, workforce management and elearning.”  Seema Lall, Frost & Sullivan 

"The Envision Performance Suite is a fully integrated set of applications that includes Workforce Management, Quality Monitoring, eLearning, Business Intelligence and Speech Analytics. The availability of these applications from a single source offers a powerful solution for contact centers to achieve a lower cost of ownership, and simplify upgrades and maintenance procedures. Envision's Performance Suite enables the flow of information between various optimization applications in the contact center and has a potential to exponentially increase the value derived from their application."  Seema Lall, Frost & Sullivan 

"An ability to predict and anticipate industry trends has resulted in a track record of innovation for Envision. The success of the Envision Business Intelligence application launched in 2004, and now closely integrated with the Envision SpeechMiner solution has placed Envision in a position of strength within the Performance Analytics marketplace." Seema Lall, Frost & Sullivan 

“The technological strength and now proven scalability of its product line has also helped Envision move up-market, generating an increasing amount of revenue from the large contact center market."  Seema Lall, Frost & Sullivan 

"Envision is a proven leader in Contact Center Solutions with a global reach. The company’s integrated solutions (Envision™ Performance Suite) with best in class integration of data and functionality are aimed at lowering the total cost of ownership and eliminating the need for customized integration. The award is bestowed upon Envision Telephony Inc. in recognition of the company’s ability to create a confluence of superior technologies in its products and solutions that address critical customer requirements.”  V R Yoges, Frost & Sullivan 

Pelorus Group 

"Envision Telephony, Inc. is a leading innovator in workforce optimization for the contact center. The company’s long list of industry firsts include the first quality monitoring system with computer telephone integration, the industry’s first integrated coaching solution (Click2Coach), and the first to add workforce management to its solutions suite. Envision now has the broadest product offer of any vendor in its class." Dick Bucci, Pelorus Group

Saddletree Research

“Saddletree Research believes that the introduction of the business information portal is an important move for Envision Telephony – a small company with big ideas about contact center efficiency. We believe Envision’s business information portal has the potential to immediately impact the practice and eventually redefine the effectiveness of call logging and evaluation in the contemporary customer contact center.”  Paul Stockford, Saddletree Research