Customers: Oakley, Inc.

Headquartered in Foothill Ranch, California, Oakley, Inc. is a sport and lifestyle brand, driven to ignite the imagination through the fusion of art and science. Building on its legacy of market-leading optical technology, the company manufactures and distributes high performance sunglasses, prescription lenses and frames, goggles, apparel, footwear, and accessories to consumers in more than 100 countries. 

Oakley‘s consumer base is constantly expanding due to the company’s ongoing innovation and development of first-class merchandise. The heart of Oakley’s organization is its customers, so to ensure they’re able to provide legendary customer service, Oakley decided to deploy Envision’s Click2Coach®. Designed to improve contact center effectiveness, Click2Coach is an agent development solution that includes Envision Quality Monitoring™ and Envision eLearning™. 

The company’s customer service mission statement is to “create a hassle-free customer experience which develops unique and lasting relationships,” learn how the implementation of Envision’s Click2Coach has helped them achieve their mission by downloading the full PDF. Click Here!

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