About Envision: Overview
A legacy of delivering customer experience without compromise.
Envision is an innovative contact center solutions company, unique in our passion and approach to helping brand-conscious organizations create, deliver and maintain world-class customer experiences.
Since 1994, Envision has been a key player in the evolution of the call center. With technological innovation at our core, we’ve partnered with our customers to develop a powerful suite of products and services that enable the contact center to optimize operational effectiveness and efficiency while turning customer interactions into a resource for enterprise growth.
Centers worldwide utilize Envision’s award-winning solutions to continuously optimize people, process and business performance by taking agent development, call center efficiency and customer satisfaction to new levels.
We enable customers to tightly align contact center and organizational objectives while closely measuring, managing and improving what really matters to their specific business. By capturing insight from customer interactions and presenting relevant information in a meaningful and personalized format, we help organizations better understand, analyze and take informed and immediate action on agent, center and business issues.
A commitment to unparalleled customer-centricity is at the center of the company’s values. It’s what makes us different…it’s what makes Envision the authority on delivering an uncompromising and simply superior customer experience.
The Envision Centricity3 Approach
Team-Centricity: Continuously improve agent and team performance. Through monitoring, coaching and delivery of timely and relevant training, Envision optimizes the effectiveness of quality programs and the resulting customer experience.
Business Centricity: Measure and manage exactly and only what really matters to the business. Customize metrics and performance indicators to constantly measure center performance and effectiveness while uncovering valuable customer and market information.
Customer-Centricity: An uncompromising customer experience. Envision focuses on the unique business needs of each customer and tailors solutions specifically to meet them. This allows customers to exert their focus and energy where it belongs – on their customers.
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"In the first year of using the Envision products, our quality scores jumped 27%, and the team has been able to maintain an ‘extremely satisfied’ satisfaction rating of 4.5 out of 5.0."
Theres Steiner, customer care manager, Click! Network
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