Voice over Internet Protocol (VoIP) is changing the way companies communicate with customers. VoIP is no longer a technology promise but a reality in many contact centers, a reality recognized and reflected in Envision’s continued commitment to advanced call center software solutions.
Envision is leading the market with VoIP-enabled call center software solutions that focus on driving results of the business by focusing on agent effectiveness, contact center performance and enterprise performance.
With Envision’s IP-based call center software solutions you can:
Extend the value of your investment: The value proposition is simple – extend the business value and total cost of ownership of your VoIP network with the Envision Performance Suite™. With Envision IP-recording at its core, this call center software suite offers the industry’s most comprehensive single vendor software solution to maximize your telephony investment across the enterprise. Our call center software solutions seamlessly integrate into your telephony environment, offering quality monitoring, workforce management and business intelligence applications that present new ways to reduce costs. A centralized, single vendor call center software solution also reduces your administration and maintenance expenditures.
Respond to changing business needs with greater flexibility and agility: VoIP technology complemented by the Envision Performance Suite is a flexible and open system offering you flexibility to meet your business needs today and in the future. Whether you have a heterogeneous or pure VoIP network, our call center software solutions integrate easily into your existing business processes. For example, with Envision IP-recording, employees who have secure high-speed Internet access can instantly retrieve archived audio files from both local and networked storage systems. Our call center software suite allows you the flexibility to migrate your network at your own pace.
Deliver a secure and reliable telephony environment: Envision IP-recording software solution is secure and reliable, allowing system administrators to control access by using logins and passwords for authorized users. Our solution is designed to make it easy to save, archive and retrieve a record of every customer interaction to improve agent performance or meet compliance or audit demands.
Rapidly deploy solutions using a proven, predictable process: Envision’s professional services group offers a proven and predictable process for integrating our solutions into your VoIP network. Our team has extensive experience integrating call center software solutions in fast-paced, mission-critical environments. Whether you are migrating to pure VoIP across your call center or on an individual basis or need to migrate from a heterogeneous environment, Envision can help.
