Envision | Automating Workforce Management to Maximize Results in a Minimized Economy

Presented by Connie Smith, Industry Consultant, Envision and President, SpotOn Enterprises

Those performing manual WFM have always been challenged with finding ways to “do more with less,” but this economy has clearly forced us to re-sharpen our pencils and head back to our forecasting and scheduling spreadsheets to find even greater results. The truth is this labor-intensive process may not be able to provide us with the significant outcomes needed to survive in today’s or tomorrow’s contact center market.

Watch this CRMXchange Virtual Symposium session to explore how contact center drivers such as a down economy, multi-channel contacts, elevated customer expectations and a multi-generational workforce are reasons why even smaller and mid-sized centers may no longer be able to afford to .xls their WFM.

Registration is required to view this event. Please register below.