Blog
Friday, Apr 26, 2013
This year, Envision is one of the proud sponsors of Call Center Week 2013 in Las Vegas this June 10-14 hosted at Caesar’s Palace. Call Center Week is the largest, most comprehensive call center...
Monday, Apr 22, 2013
Dennis Kelly is a Software Engineer and was born in Liverpool, UK. He has also lived in Daytona Beach, Florida, St. Augustine, Florida and Martha’s Vineyard, Massachusetts before settling in Seattle...
Friday, Apr 19, 2013
Like some of its patrons, Bodybuilding.com started out small, the brainchild of a visionary with a passion for fitness and for helping people reach their personal best. Today, this Idaho-based e-...
Tuesday, Apr 16, 2013
This year, Envision is one of the proud sponsors of the ICMR ACCE Conference in Seattle this May 13-16 at the Washington State Convention Center. ACCE gathers the industry’s most innovative...
Tuesday, Mar 26, 2013
When it comes to improving contact center performance through customer centricity, it’s essential to not simply understand what a customer-focused organization is, but what it is not. When you work...
Wednesday, Mar 20, 2013
In an increasingly competitive market, your company’s economic well being depends on conducting business in a way that’s smarter than your competitors. Establishing and adhering to a superior...
Tuesday, Mar 12, 2013
Unfortunately, common mistakes are just that, common. And in the world of customer service, people within the industry commonly use the terms “customer loyalty” and “customer satisfaction”...
Thursday, Mar 7, 2013
You’re About to Learn...
The following article offers you key insights into the process of improving and growing your brand’s value. You’ll learn the steps to moving away from the platitude of ‘...
Wednesday, Mar 6, 2013
You're about to learn...
By reading this article you’ll discover the role that your contact center plays is vital when your goals include an improved customer experience that results in larger...
Tuesday, Feb 19, 2013
You’re About to Learn...
By the end of this article, you're going to achieve a deeper understanding of the fundamental elements required for any organization focused on achieving customer...
Pages
901 5th Ave, Suite 3300, Seattle (map) | (206) 225-0800