Envision | Envision Shares Contact Center Best Practices

We are participating in a series of speaking engagements focusing on Contact Center best practices.  Join us at the following educational events!

October 12, in Huntersville, NC, Jim Walker, Business Development Manager at Envision, will focus on the importance of targeted coaching for meeting customer satisfaction and revenue generation goals. To register for Jim’s speaking session titled “When Self Service is Not Enough" please visit http://www.ccng.com/i4a/pages/index.cfm?pageid=5218.

On October 13, during the Quality Assurance and Training Connection Annual Conference in Nashville, Tennessee, Envision Consultant and President of SpotOn Enterprises, Connie Smith will provide a framework for integrating social media into contact centers’ quality program. Titled “Integrating Social Media into your Quality Program,” the session will draw from Smith’s experience in working with leading contact centers as well as findings from a recent survey of contact center managers. For additional details please visit Envision’s booth located in the exhibit hall and register for the event at: http://www.qatc.org/conference/index.html

On November 4, David Harvey and Joe Gaudette will highlight the factors that determine the success of WFM systems and improving efficiency, performance and accountability in a session called “The Juggling Act: Balancing the Art & Science of Effective WFM to Achieve Optimal Contact Center Results and Targeted ROI.” The session is part of the Virtual Contact Center Conference organized by CRMXchange the premiere destination on the Internet for the exchange of information and ideas on customer relationship management and the Society of Workforce Planning Professionals (SWPP), an organization devoted to facilitating education and networking opportunities among workforce planners across all industries. For additional details and registration, please visit: http://ecrmevents.com/register/