Envision | Practicing gratitude

Welcome to our guest blogger, Scott Ray, Customer Advocate Manger at Envision.

This time of year, thankfulness is a focus. It's also the time of year when calls are heavy, tensions are high, and the pressure to sell is on. It's easy to get caught up in activities with family and friends and to forget to thank those who are most integral to our day-to-day work. Take a step back and remember to say "Thank You" to everyone who makes your business possible.  More…

Thank your customers: While a seemingly obvious point, this is something that doesn't always happen. In fact, sincere thank-you's are rare these days. You will stand out just by simply thanking your customers – sincerely. A sincere thank you to each and every customer could make the difference between a customer who leaves disgruntled and one who will be loyal to your product or service. Remember, what was purchased from you could have easily been procured somewhere else, and the time and energy it took for them to pick up the phone is really a gift to you – they are giving you a chance to understand their problem and make them a longtime customer.

Thank your agents: A lot of time and energy is put into developing agent appreciation programs and incentives. But, do you take the time to just say thank you? Take a few moments to slow down in your interactions with agents and understand their position. Look them in the eye and say thank you – from your newest and least performing team member to the star agent who's been with the center for years, everyone deserves to hear "Thank you." And, just as with customers, it can make the difference between someone who will work hard and be loyal and someone who is simply going through the motions and ready to move on.