Call Center Software for Workforce Optimization
Envision Centricity™ enables superior team performance by delivering all the tools you need for complete workforce optimization (WFO). Through a customizable, easy-to-use console, you can capture, aggregate, monitor and analyze all the information you need at the agent, center and enterprise levels. Centricity includes Envision’s Click2Coach and Workforce Management solutions and is backed by our Performance Assurance Program.
INCLUDED IN THIS WORKFORCE OPTIMIZATION SUITE:
Click2Coach® provides call center supervisors with the training, quality monitoring and evaluation tools they need to develop agents who have the skills and knowledge.
Get the most out of you workforce with the Envision Workforce Management™, a sophisticated but easy-to-use scheduling, forecasting and staffing adherence solution designed to simplify the complexities of managing call center personnel and activities.
Envision Analytics drives call center efficiency and helps reduce costs by delivering a single, comprehensive view of performance at both the strategic and tactical level.
Envision Identity Protection solutions enable you to protect your most valued asset – your customers – while reducing risk, protecting your brand and avoiding the hard and soft costs associated with non-compliance or a breach.
