SOLUTIONS
THAT WORK

RELIABLE, EFFICIENT, & SMART
 

"Since implementing Click2Coach®, Delta GRS has increased call conversion rates by four percent, representing millions of dollars in revenue for the company."
Perry Kendall, General Manager, Delta Hotels Global Reservation Services

Click2Coach

Effective agent coaching and training can make the difference between just keeping (or even losing) customers and delighting them with each interaction. Transform your customer service efforts with Envision’s Click2Coach, an award-winning solution that allows you to deliver targeted, customized coaching exactly when and where it is needed, improving customer service and call center efficiency. Put the power of Click2Coach to work in your contact center, backed by Envision’s Performance Assurance Program.

Click2Coach Highlights:

  • Easily review recorded customer interactions
  • Evaluate agent skills
  • Integrate training content with agent evaluations
  • Quickly improve contact center performance
  • Reduce ramp-up times and decrease handle times

 

ENHANCEMENTS AVIALABLE TO THIS SOLUTION SUITE ARE:


Get the most out of you workforce with the Envision Workforce Management™, a sophisticated but easy-to-use scheduling, forecasting and staffing adherence solution designed to simplify the complexities of managing contact center personnel and activities.


Envision  Analytics drives call center efficiency and helps reduce costs by delivering a single, comprehensive view of performance at both the strategic and tactical level.

Envision Identity Protection solutions enable you to protect your most valued asset – your customers – while reducing risk, protecting your brand and avoiding the hard and soft costs associated with non-compliance or a breach.