Lufthansa

Lufthansa Chooses Enivision Click2Coach

Lufthansa chooses Click2Coach for its 1500 agents in nine sites around the globe.

Envision, Inc., a leading provider of recording solutions for the contact center and the enterprise, today announced that Lufthansa Global Telesales (LH GTS) has chosen Envision's integrated quality monitoring and coaching solution, Click2Coach®, for its 1500 agents in nine sites around the globe. LH GTS is part of Deutsche Lufthansa AG - Europe's second largest airline serving 355 destinations in more than 90 countries - and acts as an independent service provider for other customers such as VARIG and German Wings. LH GTS, Envision and almato GmbH, Envision's full service partner in Germany.

LH GTS will implement both the English and German-language versions of Click2Coach MultiSite Edition. Click2Coach includes Envision Quality Monitoring™ and Envision eLearning™  and is a complete set of training, quality monitoring and evaluation tools to coach agents for success. Click2Coach MultiSite leverages corporate knowledge, best practices and resources across the enterprise, creating an organization of well-trained, knowledgeable and effective agents who provide superior customer service.

"After an extensive review of the available systems on the market, we chose Envision's solution because of the easy integration with our existing ACD and IT environment and the advantages of the Multisite version for our distribution centers," said Felix Boos, managing director at LH GTS. "This will mean a short implementation time, a better return on investment and easy administration."

"It is exciting to see how many international companies are turning to Envision solutions," stated Rodney Kuhn, Envision CEO. "The overwhelmingly positive response from users has confirmed that Click2Coach provides the best coaching and training and ROI on the market." 

About Envision
Envision is a pioneer and leading provider of contact center recording, Workforce Optimization and Business Intelligence solutions for improving the customer experience. Since its founding in 1994, Envision has focused on improving the effectiveness and performance of contact center agents to create measurable value for the enterprise. In 2004, Envision introduced a new suite of applications to provide business intelligence and analytical tools to the enterprise for achieving "The Superior Customer Experience." The company's scalable, integrated products are used by some of the world's most customer-focused companies in a variety of industries, including financial, utilities, telecommunications, software and insurance. Envision has offices in Seattle, Australia, Atlanta, Amsterdam and UK. For more information, call 206.225.0800, ext. 500, or visit http://www.envisioninc.com