Envision | Delta Hotels and Resorts Takes A High Tech and High Touch Approach to Quality Monitoring and Coaching

Delta Hotels has catapulted agent performance through using Envision's Click2Coach product. Join Perry Kendall, Director, Delta Hotels and Resorts Global Reservation Services and Connie Smith, President SpotOn Enterprises as they explore the quality monitoring and coaching best practices that Delta employs

Delta Hotels and Resorts Global Reservation Service (GRS) recognized long ago that implementing quality monitoring and coaching technologies to boost agent effectiveness would be critical to their centre’s success. What they learned along the way is that combining high tech solutions with a high touch approach would be the key to catapulting their performance. 

Watch this webinar to learn how to: 

• Effectively monitor and coach remote agents
• Shrink the learning curve to ramp for faster execution
• Utilize technology to create the opportunity for focused coaching
• Get frontline agents to take ownership of the quality process
• Understand when to utilize traditional vs. desktop coaching methods and the value of each
• Have a leadership structure that supports your objectives

Registration is required to view this event. Please register below.