Envision | Envision Wraps 2011 with Solid Growth

New Customers, Existing Customer Growth, Product Updates and Industry Recognition Contribute to Company’s Success

SEATTLE – January 31, 2011 — Envision, the leading provider of coaching and workforce optimization solutions, reported today that despite the prolonged recession and the slower than anticipated IT spending growth, 2011 was a year of growth with more than 112% increase in  customer acquisition. The company attributes its ongoing momentum to its unique Performance Assurance Program, its thought leadership and product innovation. Recognizing the company's success and momentum, American Business Awards named Envision a finalist in the 6th annual Stevie Awards for Sales & Customer Service, which honors the accomplishments of sales, customer service and contact center professionals worldwide. 

“Our 2011 results demonstrate that our philosophy and vision align with what the market and our customers demand,” said Rodney Kuhn, founder and CEO of Envision. “Envision is the authority on delivering an uncompromising and simply superior experience, and we pride ourselves on being more than a vendor but a true partner to our customers.”

Strong Customer Growth and Retention

Envision’s success was driven by existing customer growth and new customer acquisition. Among the companies that contributed to it was Delta Hotels and Resorts, a long-term customer for Envision’s Click2Coach training and eLearning solution, who in 2011 upgraded to Envision’s Workforce Management solution to ensure seamless integration between its quality monitoring and workforce optimization systems. Similarly, the flexibility and comprehensiveness of Envision Centricity™ Workforce Optimization suite, as well as the company’s consultative approach, resulted in Bodybuilding.com’s choice of Envision as their contact center management provider. Bodybuilding.com, which is the world’s largest online sports nutrition company, joined a growing list of top e-retailers such as Costco, Starbucks and Nordstrom, who have selected Envision to deliver superior customer service through excellent agent coaching, training and workforce management.

Ongoing Product Innovation

Committed to anticipating and meeting the needs of their customers, Envision also delivered product updates designed to address such top priorities as Personal Card Industry (PCI) compliance. Among these updates is the Envision Monitoring Client, a pause-and-resume product that removes sensitive data from call recordings allowing for a fully-integrated, proprietary solution which is the most effective way of ensuring call center compliance to the PCI security standards.

Commitment to Thought Leadership and Innovation

Dedicated to thought leadership and ongoing education, Envision launched a series of free educational Webinars aimed at providing customer-centric businesses with the insights into the latest sophisticated tools and technologies to optimize contact center performance. Additionally, company executives and recognized industry experts discussed industry topics like social media coaching, quality monitoring and PCI compliance at top industry forums including the Call Center Network Group and Quality Assurance & Training Connection events. In recognition of the company’s leadership, Customer Interaction Solutions Magazine, the premier publication in the CRM, contact center and teleservices industries, awarded Envision’s Click2Coach solution with the coveted 2011 CRM Excellence Award.

About Envision

 Envision – Contact Center Performance Assured. Since 1994, Envision has been providing solutions, knowledge and expertise to help organizations maximize every contact with their customers. We deliver innovative team coaching and performance improvement solutions to the contact center, backed by our unique Performance Assurance Program. We offer complete team optimization with our web-based solution, Envision Centricity™. Centricity unifies the core functions of workforce optimization including analytics, performance management, workforce management, quality monitoring and eLearning. Contact us to put the power of Envision to work in your call center today. www.envisioninc.com