Envision | News & Events
News & Events
Taking the Guesswork out of PCI Compliance
October 4, 2011
Presented by David Wickler, Vice Vice President of Professional Services and PCI expert for Envision and Ty Huelle, PCI QSA leader for FishNet Securities
Figuring out the who, what, where and why of...
How to Integrate Social Media, the Newest Customer Contact Channel, into your Quality Monitoring Program
June 7, 2011
Presented by Connie Smith, Industry Consultant and President of SpotOn Enterprises and Envision
It doesn’t seem that long ago that “electronic transmissions”, or, email was introduced to contact...
Performance Coaching: The Missing Link to Agent Effectiveness
September 23, 2010
Did you know that companies who have implemented coaching programs are 50% more likely to have lower turnover, achieve 27% greater profitability and have 56% higher customer loyalty? Join Connie...
Delta Hotels and Resorts Takes A High Tech and High Touch Approach to Quality Monitoring and Coaching
May 27, 2010
Delta Hotels has catapulted agent performance through using Envision's Click2Coach product. Join Perry Kendall, Director, Delta Hotels and Resorts Global Reservation Services and Connie Smith,...
Quality at the Tip of the Spear for Revenue Generation and Cost Reduction
December 10, 2009
Presented by Keith Dawson, Principle Analyst with Frost & Sullivan, and Tom Aiello, SVP of Worldwide Sales for Envision Telephony.
Watch this webcast from CRMXchange Virtual Symposium and learn...
Automating Workforce Management to Maximize Results in a Minimized Economy
December 7, 2009
Presented by Connie Smith, Industry Consultant, Envision and President, SpotOn Enterprises
Those performing manual WFM have always been challenged with finding ways to “do more with less,” but this...
How Southwest Airlines Achieves Peak Agent Performance - The Successful Quality Program Makeover
October 27, 2009
Join Jona Berta of Southwest Airlines, and Connie Smith, industry consultant for Envision as they present a complimentary webinar titled, "How Southwest Airlines Achieves Peak Agent Performance - The...